⭐How to order?
You can reference our order instruction
⭐ How to see the size chart?
Every item has size chart on the bottom of item's page.
Measurement all in "cm" and "flat measurement"
EX: Waist 33 means 33*2=66cm
⭐How long will I receive after placing order?
All products on the website are in stock + pre-order. In-stock products can be shipped in 1-2 days. Pre-order products need to wait 7-21 days.
Packages are currently shipped from Taiwan, which usually takes 5-7 days.
(Delivery time cannot be guaranteed) (The above times do not include holidays and public holidays)
You'll receive email notification after we ship.
⭐ How to track my order?
You can login to see your order information.
And there are tracking number and tracking URL.
If there is no update in Ninja Van website, it means your parcel is still on the way.
When the parcel arrive in MY/SG, you'll see the status through Ninja Van website.
⭐Payment methods?
1. Online Banking 线上转帐 via MOLPAY
2. 信用卡付款 Credit Card
⭐How to pay the order which has been cancelled?
You can place order again and finish the payment.
⭐ How often do you launch new products?
New arrivals at 10 am every Thursday.
⭐ When will have the promotion?
Our promotion are launched irregularly.
You can follow our social media to not miss any latest information.
⭐有实体店面吗? Brick-and-mortar stores
QUEENSHOP currently only have brick-and-mortar stores in Taiwan.
MY & SG can purchase from this website.
