FAQ

怎么下单? How to order?

我们有影片及图文教学都可以参考
You can reference our order instruction

商品有尺寸表吗? 怎么看? How to see the size chart?

每项商品页面最下方都有尺寸表
单位都是CM,且平放着测量,整圈的话要乘以2
EX: 腰宽显示33,整圈的话: 33*2=66CM
此件腰围就是66CM

Every item has size chart on the bottom of item's page.
Measurement all in "cm" and "flat measurement"
EX: Waist 33 means 33*2=66cm

下单后多久才会收到? How long will I receive after placing order?

网站商品都是现货,(除非有特别标示预购除外) 下单后3天内不含假日及台湾国定假期会寄出
寄出后西马及新加坡约1周内会收到,东马约20~30天
(疫情期间皆无法保证到货时间) (以上时间不含假日及公共假期)

发货后会有EMAIL通知

All items are ready stocks in website.
We'll ship out within 3 days after you ordered (excluding weekends and national holidays in Taiwan)
West Malaysia & Singapore: will receive in a week
East Malayisa: about 20~30 days
(Excluding weekends and public holidays)

You'll receive email notification after we ship.

收到发货通知后,怎么TRACKING? How to track my order?

登入会员后查看自己的订单资料会有TRACKING NUMBER & TRACKING URL
可以复制TRACKING NUMBER到TRACKING URL查询
若查询后发现没有更新,代表包裹还在前往新马的途中,等包裹到当地后,货态就会被更新
建议过3~4天不含假日再查询

You can login to see your order information.
And there are tracking number and tracking URL.
If there is no update in Ninja Van website, it means your parcel is still on the way.
When the parcel arrive in MY/SG, you'll see the status through Ninja Van website.

有什么付款方式? Payment methods

我们只提供消费者在此网站下单,无法透过讯息下单

网站的付款方式有两种:
1. Online Banking 线上转帐 via MOLPAY
2. 信用卡付款 Credit Card

我刚刚付款失败了,订单被取消了,我该怎么付款? How to pay the order which has been cancelled?

被系统取消的订单无法再继续付款
请直接重新下单并完成付款即可
You can place order again and finish the payment.

什么时候有新品呢? How often do you launch new products?

固定每周四早上10:00上架新品
New arrivals at 10 am every Thursday.

什么时候有PROMOTION? When will have the promotion?

Promotion都是不定期的推出,可以关注我们Facebook及Instagram story留意优惠活动最新消息
Our promotion are launched irregularly.
You can follow our social media to not miss any latest information.

有实体店面吗? Brick-and-mortar stores

我们目前只有在台湾和日本有实体店面
新马的水水们请在此新马官网下单
QUEENSHOP currently only have brick-and-mortar stores in Taiwan and Japan.
MY & SG can purchase from this website.