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FAQ



⭐ How long will I receive after placing order?

All products on the website are in stock + pre-order. In-stock products can be shipped in 1-2 days. Pre-order products need to wait 7-21 days.
Packages are currently shipped from Taiwan, which usually takes 5-7 days.
(Delivery time cannot be guaranteed) (The above times do not include holidays)

You'll receive email notification after we ship.

⭐ How to track my order?

You could login to see your order information.
And there are tracking number and tracking URL.
If there is no update , it means your parcel is still on the way.
When the parcel arrive in MY/SG, you'll see the latest status.

⭐Payment methods?

1. Online Banking 线上转帐 via MOLPAY
2. 信用卡付款 Credit Card

⭐How to pay the order which has been cancelled?

You could place order again and finish the payment.

⭐ How often do you launch new products?

New arrivals at 10a.m. every Wednesday.

⭐ When will have the promotion?

Our promotion are launched irregularly.
You could follow our social media to not miss any latest information.

Facebook:  https://www.facebook.com/queenshoplifemy/

⭐ Do you have brick-and-mortar store?

QUEENSHOP currently only have brick-and-mortar stores in Taiwan.
MY & SG could purchase from website.