Return Policy

QUEEN SHOP do not provide return or exchange service.
Be sure to confirm the style, size and quantity of goods before placing an order.
We are caring about every product. Under the rigid management, hope every customers will be totally satisfied with your purchase.

We apologized if we accidentally sent you the incorrect or defective item(s), please take pictures and send them to customer service 
my.service@queenshop.com.tw within 3 days 
We will help you to handle the problem
(Defect definition): A wide range of damage or dirt, shedding ornament and skewing of the pattern affect the abnormal situation of wearing
(Non-defective range): a small thread, 1-3cm error, shipping squeeze wrinkles etc.


Notify us via email➪ my.service@queenshop.com.tw